Kneebu LLC Privacy Policy

Last Updated: August 31, 2018

Kneebu LLC offers various services to help its users find, coordinate, schedule and pay for household services. Kneebu LLC’s Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of Kneebu LLC and any web pages, mobile applications and mobile websites operated by Kneebu LLC (collectively, the “Site”), including those who are seeking to find a service provider through Kneebu LLC (“Users”) as well as those who are looking to promote their services through Kneebu LLC (“Providers”), and any users of any of the various services that Kneebu LLC provides through the Site or any other channels, including over the telephone (collectively, “Services”).

For purposes of this Privacy Policy, the terms “Kneebu LLC,” “we,” “us,” and “our” refer to Kneebu LLC, Inc. “You” refers to you, as a visitor or user or the Site or the Services. This Privacy Policy does not apply to third party entities that may use the Site or Services. Such entities’ use of the Site and Services are subject to separate terms that they agreed to when they registered or otherwise contracted with Kneebu LLC. Other capitalized terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in the Kneebu LLC Terms of Use.

By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

  1. Information We Collect
  2. Information you provide B. Information provided by others C. Information you expressly authorize us to collect D. Automatically collected information II. How We Use Information III. How We Share Information IV. Your Choices Regarding the Sharing of your Information
  3. Your Communication Choices VI. Changing or Removing your Information and Closing your Account VII. Collection of Information from Children VIII. How We Protect Information
  4. Links to other Websites
  5. Changes to our Privacy Policy XI. Your California Privacy Rights XII. Contact Us

Information We Collect

How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.

Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Kneebu LLC, you must register with Kneebu LLC. All users who register with Kneebu LLC are “Users” or “Providers”.

You agree that certain information collected on the Site, including but not limited to date time stamp of registration and IP addresses may be saved and/or stored by us.

Information you provide

Regardless of whether you are a Site Visitor, a User or Provider, all information that you provide to us when registering, posting a service, posting a profile, communicating through the Site, discussing service options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or

others. You may provide us with information in various ways, including:

When registering

When you register directly through Kneebu LLC, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:

first and last name email address home address birthday phone number

If you register for a Service that requires you to pay a fee, Kneebu LLC will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.

When posting a service request

If you are a User, we collect and store all of the additional information that you provide to us on your service request posting. This may include, among other information:

the type of services you are looking for, location, requirements for a Provider (i.e. certification or licenses) pictures you choose to provide any other information you choose to include in your service posting

When posting a profile

If you are a Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:

details on the service you offer, including for example the type of care you provide, your availability, your location, your level of education, languages you speak, your ability to drive related services you provide pictures you choose to post your phone numbers references, if you choose to provide them any other information you choose to include in your profile

Information provided by others

By Site Visitors, Users and others

Kneebu LLC also captures and collects information that Site Visitors, Users, Providers and others provide about one another. For example, Providers may invite Site Visitors, Users, Providers, or others to rate and indicate their relationship to the parties on the Site. Additionally, certain Users may post reviews about individual Providers. Kneebu LLC captures and stores all information it receives from Site Visitors, Users, Providers and others about other Users, Providers and Site Visitors.

By third parties to verify your information and representations

In order to promote the safety and integrity of the Site and Service Providers authorize Kneebu LLC, as provided in the Terms of Use, to utilize third party service providers to check your information on an ongoing basis against a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in

the Terms of Use and on the Site (such as representations regarding your criminal background) (“Preliminary Membership Screens”). The results of any Preliminary Membership Screens will be made available to Kneebu LLC.

By third parties that perform background checks

As provided in the Terms of Use, we shall require Providers to obtain from a third-party consumer reporting agency a background check on themselves using information that they may provide. Any such background checks will be subject to the terms we establish for such checks on the Site pages where they are requested or authorized, the terms of this Privacy Policy, and our Terms of Use. Kneebu LLC may receive a copy of, or otherwise have access to, any such background check, unless otherwise specified in this Privacy Policy or the Terms of Use. We have the right to deny or terminate access to the Site based on the results of the background check. If a Service Provider claims that they have already cleared a background check before signing up with Kneebu LLC then the Service Provider takes responsibility for its content and verifies that the information is valid and can confirm to authenticity if requested.

By Facebook if you connect to Kneebu LLC through Facebook

You may have the opportunity to connect to Kneebu LLC through Facebook’s API when you register for Kneebu LLC or after you have registered for Kneebu LLC. If you connect to Kneebu LLC through Facebook, either when you register or after you have registered, we will collect, store, and use in accordance with this Privacy Policy any and all information you agreed that Facebook could provide to Kneebu LLC through its API. Your agreement (and our access to your information) takes place when you instruct, accept or allow Facebook to register you for a Kneebu LLC account or otherwise connect to Kneebu LLC through Facebook. The information Kneebu LLC may access, collect and store may include the following, among other information, as allowed by you, Facebook’s API, and your Facebook privacy settings:

your name your profile picture your email address your gender your birthday your location (i.e. city) the names and pictures of your Facebook friends your interests and affinity networks other information you make publicly available via Facebook

By service providers you use in connection with our Services

If you engage a Provider through Kneebu LLC, that Provider may provide us with information about you, such as information relating to your transactions with the Provider.

By other sources

In addition, we may obtain information about you from other sources (e.g., partners, researchers, marketers, etc.), such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc. We may combine information that we collect from you with information about you from such other sources and use it in accordance with this Privacy Policy.

Information you expressly authorize us to collect

We may from time to time request permission to collect certain information from or about you. For example, if you use a Kneebu LLC mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer’s instructions for further details.

Automatically collected information

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.

Log files, IP addresses and information about your computer and mobile device

When you visit the Site, Kneebu LLC receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Kneebu LLC may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.

Cookies and other technologies

A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. Like most websites, we and our service providers use cookies, and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies. In some cases, however, doing so may impact your ability to use Kneebu LLC. Tracking pixels do not identify individual users, and the analysis of data obtained by tracking pixels is performed on an aggregate basis.

Online analytics and advertising

When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Kneebu LLC advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive Kneebu LLC advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.

We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at

Do Not Track Notice. Some browsers used to access the Internet may give you the option through “Do Not Track” settings associated with such browsers to request that a website operator not track your information across its website or other websites. We engage in such tracking in order to optimize and/or customize our Services, detect and respond to allegations of fraud, and to otherwise ensure the safety of our Users and Site Visitors. While we do not currently honor such browser requests, we will not use your information in a manner that violates this Privacy Policy. In addition, you retain the ability to opt out of certain online analytics and advertising activities as discussed in this section above.

Social media features and widgets

Our Site includes social media features and widgets, such as the Facebook “Like” button and the Facebook “Share” button. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

How We Use Information

In general, the information we collect is used (1) to improve our Services and enhance your experience with Kneebu LLC, (2) to enable us to provide a safer community for all of our Users and Providers, and (3) to help us communicate with you. For example, we may use your information to:

  1. register and service your account; 2. include in User service request and Provider profiles; 3. contact you in response to questions and solicit feedback and input from you; 4. notify you about new features of the Services, special events, or products, services, and special offers, or other

information that we believe will be of interest to you via email, SMS messages, or other media or networks; 5. administer sweepstakes and contests; 6. enable Users and Providers to search based on the information the other has made available on the Site, and the

information others have provided about them; 7. connect Users with Providers that appear to meet their needs and preferences; 8. enable Users to search for, find, interact, connect and share information with other Users they may have an interest in

interacting with; 9. enable Users who connect to Kneebu LLC through Facebook to see which of their Facebook friends who have connected to Kneebu LLC through Facebook are Users or friends with other Users who have connected to Kneebu LLC through Facebook; 10. verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or

on the Site; 11. perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services; 12. generate and review reports and data about our user base and usage patterns, including to improve the content and

features of the Services or develop new Services; 13. otherwise help protect the safety and integrity of the Site and Kneebu LLC Users and Providers; and 14. personalize promotional messages or content on the Site, via email or other ads on Kneebu LLC or third party sites.

We may aggregate and/or de-identify information collected by the Site, the Services, or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

How We Share Information

In addition to using the information collected by Kneebu LLC for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.

  1. With All Site Visitors and Users

If you are a User or a Provider, in order to increase your chances of finding the service you need, we share with Site Visitors and Users the information that is included in your posting or profile, aside from your contact information, as well as the following registration information, which we may include in your posting or profile: your first name, first initial of your last name, city, state, profile picture, your gender and your age. With certain exceptions, you choose how much detail you want to include in either your posting or your profile. We may also share on your profile or posting any company reviews you have posted on our Site, whether you have connected to Kneebu LLC through Facebook, and any connections you have with other Kneebu LLC Users, including the nature of those connections. If you are a Provider and have elected to verify certain information with Kneebu LLC or to have a background check performed, we may also disclose that information in your profile as a User in addition to

your response rate and any payment or payroll preferences you have indicated.

If you post information in a Kneebu LLC online group forum and/or blogs that information may be viewed by any Site Visitor, User, or Provider who accesses the forum.

We may display personal testimonials of Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the User’s first name, first initial of last name, city and state. With a User’s consent, we may include their full name.

  1. With other Users and corporate providers

In addition to the information that is provided to all Users and Site Visitors, Provider reviews and references are made available to certain Users. If you are a Provider, your phone number shall be visible to Users. In addition, your approximate location is made available to certain Users and Site Visitors unless you elect to keep that information confidential.

If you are a User or a Provider, you will appear in search result listings if you match the search criteria used by a Provider or User, as applicable. Similarly, you may appear in emails sent to Providers or Users in your area. In addition, if you are a User and you view the profile of certain Providers, those Providers will be able to see that you have viewed their profiles.

If you are a Provider, your Kneebu LLC online status will be made available to other Users.

If you connect to Kneebu LLC through Facebook, we may allow any of your Facebook friends who have connected to Kneebu LLC through Facebook to see that you are a User. In addition, other Users who have connected to Kneebu LLC through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.

If you fill out a form to request information from a specific corporate Provider, the contact information you submit on a form for the Provider will be forwarded to that provider. Similarly, if you call a corporate Provider directly or click to a corporate Provider’s site from the Kneebu LLC site, any information you provide over the phone or on the provider’s site will be provided by you directly to the Provider.

If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Users with whom we believe you have corresponded.

  1. With vendors/service providers

We also share information with vendors with whom we have a contractual relationship and who perform services for Kneebu LLC including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks or Preliminary Membership Screens, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written messages you send through our online communication platforms.

  1. With listings in and through Google and other public search engines, social media sites (e.g. Facebook, Google+), and on other third party website)

In an effort to further facilitate the ability of Users or Providers to find services, selected information contained in User postings and Provider profiles, which may include photo, first name, first initial of last name, city, state, and Provider description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and thus may be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your Kneebu LLC posting. Users can opt-out of this sharing by adjusting their account settings. If you post information in a Kneebu LLC online group forum your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.

E. With Facebook if you connect to Kneebu LLC through Facebook

If you connect to Kneebu LLC through Facebook’s API, you may elect to post certain of your activities on Kneebu LLC back to your Facebook account. You will decide whether or not to share those Kneebu LLC activities back to your Facebook account.

  1. With third parties to send you direct mail from other companies

We may share certain of your information, such as your name, postal address and other information we know about you such as your age, presence of children, and the type of service you are looking for, to third parties in the business of facilitating communications, such as direct mail brokers, to enable them to send you mail advertisements from companies whose products we believe may be of interest to you. We do share email addresses for this purpose. If you do not want to receive these advertisements and prefer that we do not share your information with these third party communication facilitators for that purpose, you may opt-out by adjusting your account settings.

  1. As required by law or for reasons of safety

We may disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy or the Terms of Use, and/or to protect the rights and property of Kneebu LLC, our employees, Users, Providers, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations

  1. With Your Consent

We also may share your information with a third party if you consent to the sharing.

  1. Background Checks

Kneebu LLC may provide various background check services from consumer reporting agencies. If you authorize a background check to be run on you, the results of the check will be shared directly with the Kneebu LLC. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us with correct information.

All background checks may require payment of a separate fee by the Service Provider who is initiating the background check request and are subject to the consent of the Provider on whom the check is being performed.

  1. Business transactions

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.

Your Choices Regarding the Sharing of your Personal Information

Users have control over what optional information they choose to share with us when utilizing our Services (such as pictures, certain details in a description or profile, etc.).

Users of a Kneebu LLC mobile application, who have given Kneebu LLC permission to access certain information from their mobile device such as their location or contacts, may subsequently opt out of that information sharing by adjusting the settings in their mobile device.

Your Communication Choices

By becoming a User, you are consenting to receive certain email communications and texts messages from us, such as special offers, tips and advice, notifications of Providers in your area, customer surveys and administrative notices.

You have a choice at any time to stop us from sending you emails for marketing purposes by adjusting your settings in your account settings from your phone or email provider. You also have the option to opt out of receiving certain other emails from Kneebu LLC, such as certain educational emails, by adjusting your settings in your account settings from your phone or email provider. Please note that despite any indicated email marketing preferences, we may continue to send you administrative emails regarding Kneebu LLC, including, for example, notices of updates to our Privacy Policy, notifications of Providers in your area, responses to postings from Providers, and responses to requests from Providers, if we choose to provide such notices to you in this manner

You may also opt-out of receiving unsolicited marketing calls from us regarding your Kneebu LLC account by adjusting your settings in your account settings from your phone or email provider.

If you are a User, certain Providers may initiate contact with you directly using the messaging features of the Kneebu LLC Site.

Changing or Removing your Personal Information and Closing your Account

You can update certain of your information by logging into your account and accessing your account settings. If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and you may do so by editing or deleting that item in your My Profile area. To request removal of other information you have voluntarily posted on our Site, such as information you may have posted in online group forums, contact In some cases, we may not be able to reasonably accommodate your request to remove your information, in which case we will let you know if we are unable to do so and why.

If you no longer wish to participate in our Services, you may contact

If you close your Kneebu LLC account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Kneebu LLC may also retain and use your information if necessary to provide the Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send through Kneebu LLC to other Users, as well as your contributions to Kneebu LLC groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Kneebu LLC disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Kneebu LLC does not control when search engines update their search index or cache, which may contain certain profiles or other information that have since been removed from Kneebu LLC’s Site.

Collection of Information from Children

Kneebu LLC’s Site and Services are not intended for individuals under the age of 18. Moreover, if we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.

How We Protect Information

We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that

information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Links to Other Websites

The Site and Services may contain links to third-party websites and services. However, we are not responsible for the privacy practices employed by those web sites or services, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and Services; thus when you use a link to go from the Site or Services to a third-party web site or service, this policy is no longer in effect and the privacy policy of such third-party site or service will govern.

Changes to Our Privacy Policy

Kneebu LLC reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you about and provide you with choice about material changes to this Privacy Policy or in our practices as required by applicable law. Material changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.

Your California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. As discussed in this Privacy Policy, we do not share your information with third parties for their own direct marketing purposes. We may use third-party communications facilitators working on behalf of Kneebu LLC to send you marketing communications from third party advertisers that we think may be of interest to you. If you want to opt out of our sharing your information for these purposes, please visit your account settings.

Contact Us

If you have any questions on our Privacy Policy, you can contact us via email at