How NIBU Works
How NIBU Works for Customers
Using the NIBU app is simple – and free. Once you download it from the App Store, you can start searching for service providers right away. We built this app to make your life easier!
Once you’re in, select the service you need. Let’s say you need a rental home for a few hours to take a break during your road trip. You’ll easily be able to view all the rental homes available near you that are available, view their photos and compare their rates and customers ratings, among other things.
Once you land on the rental home you like, you can instantly initiate a service request to notify the host (who we call “service provider”) of your interest. The host or “service provider” gets notified right away, and as soon as they accept your request, you can easily live chat with them or call them directly. At the time of check-in, the host or “service provider” taps on “Start Service” and the timer starts. When you are ready to check-out, simply notify the host or “service provider” so they can tap on “End Service” to check you out.
Just like a hotel, we charge you at the time of “check-out” when the host hits the “End Service” button in their NIBU-Provider app. Instantly, you get notified in your app to review the final invoice and add any top amount before you approve payment. Your payment is made securely via PayPal and you can use your preferred method such as your email associated with your PayPal account or your credit / debit card. Then the final receipt is sent to you through the app as well as via email.
So it’s scroll, search, click. Simple as that!
Then the final step is crucial. We need you to rate your host or “service provider” to help us keep the NIBU community going! Your feedback will help others in the community looking for similar services!
How NIBU Works for Hosts (Service Providers)
Our NIBU-Provider app is an easy way for you to connect with new customers, build lasting relationships with repeat customers, and market your rental property – home or office space.
To start, go to the App Store and download our free NIBU-Provider app. Build your profile as thoroughly as possible so your potential customers can see the hourly rate, photos, description of the property and anything else you would like your customers to know. You can rent your home or an office space or both!
If you have negotiated a fixed fee for your rental property with your customer, you will get a chance to edit the total amount on the invoice, when you check-out your customer by pressing on the End Service button.
Next, you set your own schedule. Mark your property as available if you are ready to take customer requests for booking. While your property is rented, it will appear “occupied” so your potential customers do not send you requests when the property is already booked.
Booking requests (we call it “service requests” in our app) will come in when you say you are available to take them – by tapping on the “Available” or “Not Available” button on the Home Screen of your NIBU-Provider app. When you get a booking request (or “service request”), you can LIVE Chat with customers or call them directly.
When you are marked as either “busy” or “unavailable”, customers can still connect with you by tapping on the “touch” button on their NIBU app and you can just “touch back” at a later time to follow up with the customer, with zero interruption to you and the client you may be serving at the time.
Once you have accepted the booking request (or “service request”) and the customer has arrived to check-in at the property, hit “Start Service” in your NIBU-Provider app to check them in and kick off the timer. You can also “pause” the rental duration, and “resume” it if it requires multiple visits without having to recreate the job in your app. Then, when the customer is ready to check-out, hit “End Service” to see the draft of the automatically generated invoice, based on your hourly rate of the rental property and the timer duration.
This is where you can edit the final amount if you have negotiated any fixed fee with your customer and add any miscellaneous fees, if applicable. Once you submit the invoice, your customer will get notified instantly to add any TIP amount, based on their satisfaction with your job and approve the final invoice.
And then boom! You’re paid right away!
Your final step is to rate the customer in the app … and get ready for your next booking request!
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