How kNEEBU Works
How kNEEBU Works for Customers
Using the kNEEBU app is simple – and free. Once you download it from the App Store, you can add in your personalized profile and be ready to find all the service support you need. We built this app to make your life easier!
Once you’re in, select the service you need. Let’s say you need a plumber. You’ll easily be able to view all the plumbers in your community who are available at that moment and compare their rates, in addition to reading our other customers ratings. Every service provider listed on kNEEBU has to go through a background check, if they have not already gone through a background check through their employer (in case the service provider is an employee of a larger company that has registered with kNEEBU, and not a freelancer).
Once you land on the service provider you like, you can instantly initiate a service request to notify the service provider of your interest. The service provider gets alerted right away, and as soon as they accept your request, you can easily live chat with them or call them directly. Don’t you just love it when you try to schedule someone and they give you a service window of eight hours? kNEEBU allows you to correspond and book to fit your day! And, once you’ve used this provider when you need their help again (like babysitter or nurse) you can just autoconfirm the details with them – all inside the app!
Your payment is charged upon confirmation and you can build your profile in the app to save your preferred method such as credit card, debit card, Apple Pay, Android Pay, etc. Then the final receipt is sent to you through the app as well as via email.
So it’s scroll, search, click. Simple as that!
Then the final step is crucial. We need you to rate your provider to help us keep the kNEEBU community going! Your feedback will help others in the community looking for help too!
How kNEEBU Works for Service Providers
Our kNEEBU app is an easy way for you to connect with new customers, build lasting relationships with repeat customers, and market yourself in your community.
To start, go to the App Store and download our free app. Build your profile as thoroughly as possible so your potential customers know your skills. We even run a free background check to help you build trust and confidence with your potential customers!
Scroll through and select the categories of servicesyou provide such as babysitting, cleaning, in-home care, lawn services, etc. Make sure to indicate your hourly rate for each of these services so our customers know ahead of time your expectations of payment. If you do some jobs on fixed fee basis, you will get a chance to edit the total amount you may have negotiated and agreed with your customer, when you complete your job and before the customer gets charged. But to help your customers understand how your rates compare with your competitors, we ask you to enter an hourly rate, when you are setting up your profile.
Next, you set your own schedule. Mark yourself as available if you are ready to take any job instantly. When you are on a job for a kNEEBU customer, you will appear “busy” so others can properly request their job around your availability.
Service requests will come in when you say you are available to take them – on-demand, or for a future date. You can LIVE Chat with customers or call them directly, once you accept their service request.
When you are marked as either “busy” or “unavailable”, customers can still reach out or “touch” you through the app and you can just “touch back” when you have time, with zero interruption to you and the client you may be serving at the time.
Once you are on-site and ready to start the job, hit “Start Service” in the kNEEBU app to kick off the job officially. Then, when you’re done, hit “End Service.” This lets your customer know and others who may want to hire you. You can also “pause” your job, and “resume” it if it requires multiple visits without having to recreate the job in your app.
To get paid instantly, validate the final invoice making sure all the adjustments (like part costs and labor) are correct. This is where you can edit the amount to any pre-negotiated amount that you and your customer may have agreed upon. Once you submit the invoice, your customer will get alerted right away to approve the final invoice and add any TIP amount, based on their satisfaction with your job.
And then boom! You’re paid. No having to invoice or follow up for payment.
Your final step is to rate the customer in the app … and get ready for your next job!
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